PREŠOVSKÁ UNIVERZITA V PREŠOVE
UNIVERZITNÁ KNIŽNICA
UNIVERZITNÁ KNIŽNICA
| ID záznamu: | 139006 |
|---|---|
| Kategória: | ADM |
| Autor: | Budiman Arief (5%) |
| Autor: | Bačík Radovan (20%) |
| Autor: | Fedorko Richard (20%) |
| Autor: | Ivanková Viera (20%) |
| Autor: | Turáková Alexandra (20%) |
| Autor: | Kovaľová Eva (15%) |
| Názov: | Healthcare facilities website and their impact on customer satisfaction from the perspective of customer relationship management (CRM) [print, elektronický dokument] |
| Zdroj: | Polish Journal of Management Studies [print, elektronický dokument] |
| Lokácia: | Roč. 19, č. 2. - Czestochowa : Wydzial Zarzadzania, (2019), 75-88 |
| ISSN: | 2081-7452 |
| Ohlas: | [1] 2021. RIVERA-TRIGUEROS, Irene, OLVERA-LOBO, Maria-Dolores. Internet presence and multilingual dissemination in corporate websites: A portrait of Spanish healthcare SMEs. In Journal of global information management, ISSN 1062-7375. Hershey, 2021, Roč. 29, č. 6. CCC; SCO; WOS CC. |
| Ohlas: | [3] 2020. SOBOń, Magdalena. Web-based communication with a patient in hospital care in Szczecin – comparative analysis of 2014 and 2018. In Problemy zarzadzania – management issues, ISSN 1644-9584. 2020, Roč. 18, č. 3. |
| Ohlas: | [1] 2023. SINGH, P., KUMAR, V., KATARIA, S. A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry. In Journal of relationship marketing , ISSN 1533-2667. 2023, roč. 22, č. 1, s. 62-86. SCOPUS. |
| Ohlas: | [1] 2023. GANDHI, Priyanka. Digital technology and CRM implementation in the hospital of Delhi and NCR. In Lecture notes in networks and systems : NIELIT's International Conference on Communication, Electronics and Digital Technology, NICE-DT 2023, ISSN 2367-3370. Dordrecht : Springer Science+Business Media, 2023, s. 629-640. ISBN 978-981991698-6. SCOPUS. |
| Oblasť výskumu: | 060 |
| Oblasť výskumu: | 080 |
