PREŠOVSKÁ UNIVERZITA V PREŠOVE
UNIVERZITNÁ KNIŽNICA
UNIVERZITNÁ KNIŽNICA
| ID záznamu: | PU.Prešov.2011032110310814 |
|---|---|
| Kategória: | N/A |
| Autor: | Naščáková Jana (50%) |
| Autor: | Malák Miroslav (50%) |
| Názov: | Projection of contact centre CRM for praxis |
| Zdroj: | CRM 2008. Customer relationship management`08 : the international scientific conference; proceedings of the papers; September, 24th-25th, 2008, Pardubice, Czech republic |
| Vydavateľské údaje: | Pardubice : University of Pardubice, 2008 |
| Lokácia: | P. 119-126 |
| ISBN: | 978-80-7395-129-0 |
| Ohlas: | [4] 2010. TURISOVÁ, Renáta. Evaluation of benefits from their relationship with customer. In Acta oeconomica cassoviensia, ISSN 1337-6020. 2010, vol. 3, no. 2, p. 100. |
| Ohlas: | [3] 2011. MEDVECKÁ-BEŇOVÁ, S. Application of simulation in management practice. In Intercathedra [online], ISSN 1640-3622. 2011 [cit. 2012-10-01], no. 27/4, s. 22. Dostupný na internete <http://www.up.poznan.pl/intercathedra/> |
